Terms and Conditions

Welcome to Paloma Junk Removal!

These terms and conditions delineate the rules and regulations regarding the use of Paloma's Website, located at https://palomajunkremoval.com.

By accessing this website, you acknowledge that you accept these terms and conditions. If you do not agree with the terms and conditions stated on this page, please do not continue to use Paloma Junk Removal.

These Terms of Service (“Terms”) govern your utilization of our website and services. By contacting Paloma Junk Removal (“Paloma,” “we,” “us”), requesting a quote, scheduling service, or using our website, you agree to these Terms.

Services

We offer junk removal, cleanouts, debris removal, and related services (“Services”) in Portland, Oregon, and the surrounding areas. Services are subject to availability, access conditions, and safety considerations.

Estimates & Pricing

Photo/Text Estimates: Estimates based on photos or descriptions are non-binding and may change following an on-site assessment.

Final Pricing: The final price will be confirmed on-site before we begin loading, and will be based on factors including:

Volume of items
Weight/material type (e.g., construction debris, roofing, dirt)
Labor time, sorting, and disassembly requirements
Access factors (stairs, long carries, tight spaces, parking)
Special handling or disposal requirements

If the scope changes materially, we will communicate the update prior to proceeding.

Customer Responsibilities

You agree to:

Confirm that you have the legal authority to request the removal of items from the property.
Ensure safe and clear access to the items to be removed.
Identify any items requiring special handling (hazardous materials, biohazards, chemicals, sharp objects, etc.).
Secure pets and maintain a safe work environment.

In the event that the worksite is deemed unsafe (e.g., aggressive animals, structural hazards, biohazards, needles, severe mold), we reserve the right to refuse or halt service.

Prohibited / Restricted Items

We do not remove certain items/materials, including (examples):

Hazardous chemicals/solvents, fuels, oils
Asbestos-containing materials, certain paints, and unknown chemicals
Medical waste, sharps/needles, biohazard waste
Explosives, ammunition, pressurized tanks (unless confirmed safe/empty)
Any item we determine to be unsafe or illegal to transport/dispose of

If prohibited items are discovered, service may be paused or canceled. Additional fees may apply for extra labor/time, or we may refer you to an appropriate specialist.

Scheduling, Rescheduling, and Access

We provide estimated arrival windows. Delays may occur due to traffic, prior jobs, weather, or disposal facility constraints.

If we arrive and cannot access the site or items (“lockout”), a trip fee may be incurred.

Payment Terms (including future online payments)

Payment is due at the time of service completion unless otherwise agreed in writing.

We may accept cash, credit cards, invoice payment, and/or online payments. If deposits or online payments are introduced in the future, additional terms may apply at checkout or invoice.

Unpaid balances may incur late fees and collection costs as permitted by law.

Cancellations

Please refer to our Refund & Cancellation Policy for details on cancellation windows, fees, and rescheduling terms.

Photos / Documentation

We may capture before/after photographs for documentation, quality control, and customer updates. We will not publicly post identifiable customer information without permission. You may request that we refrain from using photos for marketing.

Damage & Limitation of Liability

We exercise reasonable care while performing Services. You agree to notify us of any claim of property damage as soon as possible and within 48 hours following service completion.

To the fullest extent permitted by law, Paloma’s liability for any claim related to Services is limited to the amount you paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages.

Website Use

You agree not to misuse our website or attempt to interfere with its operation.

Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law rules.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and its use. Nothing in this disclaimer will:

Limit or exclude our or your liability for death or personal injury;
Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
Limit any of our or your liabilities in any way that is not permitted under applicable law; or
Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set forth in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including those arising in contract, tort, and breach of statutory duty.

As long as the website and its information and services are provided free of charge, we will not be liable for any loss or damage of any kind.