Terms and Conditions

Welcome to Paloma Junk Removal!

These terms and conditions delineate the rules and regulations regarding the use of Paloma's Website, located at https://palomajunkremoval.com.

By accessing this website, you acknowledge that you accept these terms and conditions. If you do not agree with the terms and conditions stated on this page, please do not continue to use Paloma Junk Removal.

These Terms of Service (“Terms”) govern your utilization of our website and services. By contacting MONTEBELLO LLC DBA Paloma Junk Removal (“Paloma,” “we,” “us”), requesting a quote, scheduling service, or using our website, you agree to these Terms.

Services

We offer junk removal, cleanouts, debris removal, and related services (“Services”) in Portland, Oregon, and the surrounding areas. Services are subject to availability, access conditions, and safety considerations.

Estimates & Pricing

Photo/Text Estimates

Estimates based on photos or descriptions are non-binding and may change following an on-site assessment.

Final Pricing

The final price will be confirmed on-site before we begin loading and will be based on factors including:

• Volume of items

• Weight/material type (e.g., construction debris, roofing, dirt)

• Labor time, sorting, and disassembly requirements

• Access factors (stairs, long carries, tight spaces, parking)

• Special handling or disposal requirements

If the scope changes materially, we will communicate the update prior to proceeding.

Customer Responsibilities

You agree to:

• Confirm that you have the legal authority to request the removal of items from the property.

• Ensure safe and clear access to the items to be removed.

• Identify any items requiring special handling (hazardous materials, biohazards, chemicals, sharp objects, etc.).

• Secure pets and maintain a safe work environment.

If the worksite is deemed unsafe (including but not limited to aggressive animals, structural hazards, biohazards, needles, or severe mold), we reserve the right to refuse or halt service.

Prohibited / Restricted Items

We do not remove certain items/materials, including but not limited to:

• Hazardous chemicals/solvents, fuels, or oils

• Asbestos-containing materials, certain paints, and unknown chemicals

• Medical waste, sharps/needles, or biohazard waste

• Explosives, ammunition, or pressurized tanks unless confirmed safe and empty

• Any item we determine to be unsafe or illegal to transport or dispose of

If prohibited items are discovered, service may be paused or canceled. Additional fees may apply for extra labor or time, or we may refer you to an appropriate specialist.

Phone Calls, SMS & Email Communications

When you provide your phone number or email address, you consent to being contacted by:

• Phone call

• SMS/text message (standard message and data rates may apply)

• Email

We may use these methods to:

• Confirm appointments

• Ask follow-up questions about your project

• Provide reminders, updates, or service-related information

• Send occasional promotions or helpful resources (you may opt out at any time)

SMS Terms

You must be 18 years of age or older to use this SMS service.

By opting into our SMS communications, you consent to receive recurring automated marketing and informational text messages from Paloma Junk Removal at the phone number provided.

Message frequency may vary.

Message and data rates may apply depending on your carrier plan.

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe

• HELP for assistance

Consent to receive text messages is not a condition of purchase.

Email Opt-Out

You may unsubscribe from emails by clicking the “unsubscribe” link included in our emails or by contacting us directly.

Carrier Disclaimer

Message and data rates may apply. Message frequency may vary. Mobile carriers are not liable for delayed or undelivered messages.

Scheduling, Rescheduling, and Access

We provide estimated arrival windows. Delays may occur due to traffic, prior jobs, weather conditions, or disposal facility constraints.

If we arrive and cannot access the site or items (“lockout”), a trip fee may be incurred.

Payment Terms

Payment is due at the time of service completion unless otherwise agreed in writing.

We may accept cash, credit cards, invoice payment, and/or online payments. If deposits or online payments are introduced in the future, additional terms may apply at checkout or invoice.

Unpaid balances may incur late fees and collection costs as permitted by law.

Cancellations

Please refer to our Refund & Cancellation Policy for details regarding cancellation windows, fees, and rescheduling terms.

Photos / Documentation

We may capture before-and-after photographs for documentation, quality control, and customer updates. We will not publicly post identifiable customer information without permission. You may request that we refrain from using photos for marketing purposes.

Damage & Limitation of Liability

We exercise reasonable care while performing Services. You agree to notify us of any claim of property damage as soon as possible and within 48 hours following service completion.

To the fullest extent permitted by law, Paloma’s liability for any claim related to Services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages.

Website Use

You agree not to misuse our website or attempt to interfere with its operation.

Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to conflict of law rules.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and its use.

Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury;

• Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

• Limit any of our or your liabilities in any way that is not permitted under applicable law; or

• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set forth in this Section and elsewhere in this disclaimer:
(a) are subject to the preceding paragraph; and
(b) govern all liabilities arising under the disclaimer, including those arising in contract, tort, and breach of statutory duty.

As long as the website and its information and services are provided free of charge, we will not be liable for any loss or damage of any kind.